Ordering and shipping
How to Order Online- Very simple! To place your order, you have several options. You may click on the Add to Cart button on each of the product pages. This will take you to our secure shopping cart where you may choose the quantity of the product you wish to purchase. If you need more information you can navigate back to the product page directly from the shopping cart. Our shopping cart is very interactive and simple to find what you are looking for.
It is important to note that all online sales are processed through the PayPalŠ. We are not able to view your credit card information or retain it for our records.
We will also offer Google Checkout as an alternative and we do take Money Orders. Money orders should be made payable to "John Rosenbaum" and mailed with your order form to:
John Rosenbaum, 23350 Canyon Lake Dr. N, Canyon Lake, CA 92587.
Credit Card Fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track the IP address of every transaction and will use all means available to prosecute persons attempting fraud.
Shipping- Shipping costs are exceedingly high for all carriers due to fuel surcharges, it is a difficult situation and like everyone, we are attempting to deal with these increases as best we can.
To save our customers even more, we offer FREE SHIPPING on most of the Animal Naturals line of Canine Nutrition based on dollar value!
For items that we do charge freight, we do not believe in profiting from shipping charges, therefore we do not calculate shipping charges based on a flat rate or percentage of sale. We charge the actual price of shipping based on the total weight of your order, and the number of packages required to ship the order.
Shipping charges are calculated in real time directly from United Parcel Service.
We process and ship orders Monday through Friday, excluding holidays.
Orders for in-stock merchandise generally ship within 24 - 36 business hours.
Expedited orders (UPS Next Day Air, 2 Day Air, and 3 Day Select) will ship the next business day. Shipping time is not, however, guaranteed and can be longer during show, trial season and inclement weather. If you need an order by a specific date, please email us at info@inland-ads.com with the order information and date required. If we have a problem with your order and are unable to contact you by phone or email, this will delay shipping of your order. Please be sure to give us an email address and phone number that we can reach you during normal business hours.
UPS Ground: Delivery typically in 1 to 5 business days based on the distance to the destination. Delivery time to your zip code can be found at www.ups.com. Use 92587 for the originating zip code. Packages can be tracked in transit. No delivery to PO boxes. UPS does not consider the day of shipping as transit time.
United Parcel Service UPS Next Day Air Saver: Guaranteed delivery by the end of the next business day. Package can be tracked in transit. No delivery to PO boxes.
UPS 2nd Day Air: Guaranteed delivery by the end of the second business day. Package can be tracked in transit. No delivery to PO boxes. UPS does not consider the day of shipping as transit time so, for example, an item shipped 2nd Day Air on Monday will not arrive until Wednesday.
UPS 3 Day Select: Guaranteed delivery by the end of the third business day. Package can be tracked in transit. No delivery to PO boxes. Please note that UPS does not consider the day of shipping as transit time so, for example, an item shipped 3 Day Select on Monday will not arrive until Thursday.
We can ask UPS to leave your package in a specified location at your request, but it is ultimately at the driver's discretion to decide whether a signature is required.
UPS generally requires a signature in the following cases:
The package is being delivered to an apartment, condominium, or business complex.
The package's contents are valued at more than $150.
The driver feels it isn't a safe place to leave a package.
If you are not likely to be home when the package arrives, you might leave a note asking the driver to leave the package with a neighbor or building manager.
International Shipping - We Do Not Ship To International Destinations At This Time.
Sales Tax- Applicable sales tax will be automatically added to orders shipped within the State of California. This tax, when applicable, will be reflected on your computer-generated order form.
Privacy- All customer data including e-mail addresses is used for internal purposes only, and will never be shared, rented or sold. You may receive e-mail from us occasionally to announce new products or specials. You can find more privacy information by visiting our privacy policy.
UPS Tracking link.
Return Policy
We recognize the important needs of our customers to have the highest quality products which are fully guaranteed and are returnable in the case that they do not fit your needs. We value and appreciate your business, so we will do everything in our power to make your return a smooth, easy transaction according to the policies listed below.
Warranty - We distribute, not manufacture the products on this site. We will stand behind all products sold on our website and insure customer satisfaction. If we can't guarantee products, we won't sell them. We believe that if we stand behind our products, provide excellent customer service with fast processing and shipping, you will continue to patronize us, and hopefully tell other dog friends about us! All products sold on our website are customer satisfaction guaranteed.
Return Policy - We understand that sometimes a product may not fill your needs and may need to be returned. We appreciate your business so we will make your return transaction smooth and prompt. All products sold on our web site carries a 30 day money back guarantee. All returns must included the products un-used portion and be in their original containers.
Your return will be credited to your method of payment generally within 72 hours of receiving your return. Please allow two billing cycles for your return to show on your credit card statement. We will pick up the shipping cost if your return is the result of an incorrect shipment us or a damaged or defective product.
Return Instructions - All returns must be accompanied by a return authorization number. Please contact us at 951-265-6677 or by e-mail prior to shipping, for authorization and return instructions. Please include a copy of the original invoice so we can process your return quickly. A short explanation of why the product did not suit your needs is not necessary, but we would greatly appreciate it so we may better meet our valued customers' needs. For your protection, we encourage you to send your return via UPS. We will pick up the shipping cost if your return is the result of an incorrect shipment by us or our partners or a damaged or defective product.
NOTE: We will only pay for ground service on returned shipments. We require you to pay for return shipping for any other reason. CODs are not accepted.
Please contact us for return authorization and shipping information.
Price Match Guarantee
The Price Match Guarantee is simple. We will match ANY price, on ANY website or ANY catalog…ANY time!* We continue to offer the best prices, best products and best in customer satisfaction.
We Will Not Be Undersold!
With the ever increasing number of companies selling products on the internet today, prices vary, sales vary, coupons vary and it would be impossible to track all these different prices. We would not have time to fill our orders or to devote our time and expertise towards our customers!
That’s why we bring you, our loyal customers this very special promise. If you find a lower price ANYWHERE, email me directly at info@inland-ads.com with this information and you will receive the lower price PLUS a 10% discount coupon for your next order. That is our guarantee to you!
*Only exception is that their site and/or pricing must be up to date
With Regards,
John Rosenbaum
President
